20 juni 2011

Five tips for scripting in the call center (besides "don't")

Vijf goede tips over de toepassing van scripting in het contact center op Spoken Communications Blog.

"To script or not to script in the call center: it's a deceptively complicated question. Callers don't enjoy trying to connect with robo-agents who can't deviate from a script, but trainers can find scripting certain types of call segments to be beneficial for getting new agents up to speed and for training old agents in new protocols."

Five tips for scripting in the call center (besides "don't")

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